RETURN AND EXCHANGE POLICY

• Original receipt is needed for exchange or return within 7 days from date of purchase.
• Product can be exchange or return provided that the product is in new and in original condition with price tag and sticker, if any.
• Original item is required.
• Item purchased outside of Malaysia is not eligible for exchange or return.
• No refund for all items. Customer has the option to exchange for another item of the same or higher value. The higher value item (if applicable) will be charge on the difference.

Instructions for Returns:

• If there is any defect or shortage of goods, the Buyer shall notify Vallen Malaysia in writing within (3) days of the date of receipt of goods, failing which: 
  • (a) the Buyer shall be deemed to have accepted the Goods in good and satisfaction condition and in the quantity as ordered; and
  • (b) No claim for damage in transit or for shortage in delivery will thereafter be entertained.

• Customer Service Contact Details:
  • Email: Esales.my@vallen.asia